MobileCamViewer - Video Surveillance Live On Your Cell Phone
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General Questions
Q: What is MobileCamViewer?
Q: Which service is best for my needs?
Q: Will I be charged for the data when I use MobileCamViewer?
Q: What is a port?
Q: What is an IP camera?
Q: What guarantees of privacy do I have?
Q: Can anybody else see the feed from my camera?
Q: Does mobiDEOS store my video on their servers?
Q: What if I don?t have a phone signal in my area?
Q: How to access my older Dedicated Micros' DVR?
Q: What setting do I need to make for SAAS (Software As A Service) to work?



Q: What is MobileCamViewer?
MobileCamViewer is an application through which you can view live video from:
- Your personal webcams, IP cameras, analog and CCTV cameras, NVRs, DVRs and video servers using your mobile device
- Public IP cameras & webcams such as traffic or weather cams using your mobile device

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Q: Which service is best for my needs?
- Basic: Designed for use in the home. Supports 2 webcams or IP cameras connected directly to the Internet.
- Standard: Designed for use in the home and/or small business. Supports 5 webcams or IP cameras connected to the Internet
- Enterprise: Designed for use in businesses and government agencies. Supports 25 IP and unlimited analog cameras connected through an NVR, DVR, or Video Server.

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Q: Will I be charged for the data when I use MobileCamViewer?
- Yes, you will be charged by your cell phone carrier for the data unless you use a WiFi connection.
- Please check with your wireless carrier for suitable data plans and pricing.

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Q: What is a port?
- A port is a "tunnel" through which the camera connects to the internet.
- Typically port # 80  is used for IP cameras, but  you should check with your camera?s manufacturer or instruction manual for the correct port number.

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Q: What is an IP camera?
- IP (Internet Protocol) Cameras are video cameras that transmit video streams through the Internet.
- Once an IP Camera is installed, the video stream can be accessed from anywhere in the world where Internet access is available.

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Q: What guarantees of privacy do I have?
MobileCamViewer is an application through which you can view live video from:
- Your camera access passwords are encrypted, so only people who know your userID and password will have access to your information.
- Not even employees of mobiDEOS can access your password

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Q: Can anybody else see the feed from my camera?
- No. Only people whom you have provided your userID and password can access your video stream.
- Because your camera access passwords are encrypted, even the staff at mobiDEOS cannot access your feed.

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Q: Does mobiDEOS store my video on their servers?
No we do not. Your video is be streamed to your mobile phone and never stored.

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Q: What if I don?t have a phone signal in my area?
MobileCamViewer is dependent upon the availability of phone/data service; therefore, a signal is necessary to use the application.

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Q: How to access my older Dedicated Micros' DVR?
These two settings needs to be done for older Dedicated Micros' DVRs:
- Turn on "Web-Enabled" on the DVR software.
- User "Admin" does not work in this case.Please create a new user for access

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Q: What setting do I need to make for SAAS (Software As A Service) to work?
You will need your equipment (IP Camera, Video Server, NVR, DVR) to be on a static IP or URL and publicly available from the Internet. DynDNS works most of the time, but not 100% reliable. Private or local IP addresses will not work with this option.

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